WHO IS Kosmac & Clemens Optometrists?
We became optometrists because we genuinely care about your vision and are dedicated to helping you experience healthy vision for a lifetime. Our patient-first approach, tailored solutions and clinical independence ensure that you always come first.
Our general eye examinations involve checking all patients for refractive errors and any prescription requirements, as well as comprehensive ocular health assessments.
Who is Kosmac & Clemens Optometrists?
Kosmac & Clemens Optometrists was originally formed by Edward Kosmac and Ian Clemens in January 1992 when they opened their first practice in Kyneton. Seeing the need and opportunity to expand their services to more remote regional areas they opened their next practice in Maryborough in 1994. The Castlemaine practice was opened in March 1998 offering a unique service to Central Victoria: The Children’s Vision Clinic Service. The clinic’s director, Dr. Arthur Stevens, soon became the third practice partner. In March 2002, the Bendigo practice was opened and The Children’s Vision Clinic re-located to the Bendigo practice. The fifth Kosmac & Clemens practice was opened in May 2003 in Woodend. In January 2015 the Bendigo practice relocated from Mitchell Street Bendigo to Shop 48C Strath Village Shopping Centre to provide ease of access and convenient parking for all patients.
We offer so much more than eye exams
We at Kosmac & Clemens Optometrists are committed to offering you a comprehensive level of continuous care. We spend as much time as needed to provide you with the best eye care needs, like diagnosing and treating a variety of ocular diseases and infections, and prescribe quality eyewear solutions that are tailored to your unique eyes and lifestyle needs.
At Kosmac & Clemens we feel privileged to be able to assist you with your eye care. Our friendly, caring staff are expertly trained to understand your individual needs and ensure you get the best lenses, frames and advice to suit your lifestyle. We have such confidence in our service and products that we are happy to provide you with our “NO RISK WARRANTY”.
90-day satisfaction guarantee
If you are not happy with your frames, lenses, sunglasses, contact lenses or any of our products for ANY reason, we will gladly repair or replace them during the 90 days following the collection of your purchase.
24-month manufacturer guarantee
Frames purchased are covered against manufacturer defects and faults for a period of 24 months.
Complimentary spectacle maintenance
Components of your spectacles such as screws and nose pads may become loose with wear. Please do not hesitate to visit us regularly so we can assist you with the care and maintenance of your spectacles.
Our aim is to ensure that you are perfectly comfortable with the fit and performance of your glasses from the date of collection.
If you accidentally break your glasses or sunglasses within twelve months of purchasing them and they cannot be replaced under the manufacturer’s guarantee, then we will happily replace them for half the price you paid.
Should you decide to purchase a product of a greater value than the original we will still deduct half the price of the original product.
Terms and conditions
*This guarantee does not apply to our budget package deals; this range carries a 3-month guarantee.
Surcharges will apply to product upgrades.
Normal wear and tear on frames and lenses are not covered by this warranty.
Bendigo Business Excellence Awards:
WINNER – Business of the year 2013
WINNER – Service Professional Category 2013
WINNER – Professional Service of the Year B2C Category 2016
FINALIST – Excellence in Health 2018
Mount Alexander Business Excellence Awards:
FINALIST – Customer Service Category 2015
Central Goldfields Business Excellence Awards:
FINALIST – Customer Service Category 2011
FINALIST – Small Business Category 2013
Macedon Ranges Business Excellence Awards:
NOMINEE – Excellence in Professional Service Category 2015
NOMINEE – Excellence in Professional Service Category 2016